frequently asked questions

Shipping

When will my order ship out?

Orders have a processing time of 1-2 business days. Once dispatched, an email will be sent containing the tracking number for the parcel.

Do you ship internationally?

Yes, we ship internationally

Will I have to pay for customs fees?

Depending on the shipping destination, customs may apply.

Which shipping carrier is used?

EU: we ship orders with GLS.

What are the shipping costs?

Standard delivery costs (GLS) in the EU are 8,50€ + VAT, costs for the rest of the world depends on the destination. For more information please contact us at e-mail shop@hannah-biz.si.

How can I track my order?

As soon as your order has left the warehouse, we will send you a tracking number.

What are the standard delivery times?

Overall shipping times vary depending on location. Some general estimates would be:

  • EU: 3-7 business days
Do you offer free shipping?

Yes, we do:

  • For orders of 50€ and above we offer free delivery with GLS.
Can I modify my delivery address?

Once the order has been placed, you cannot change the delivery address. You have to cancel the order and re-order the product with the correct address. The payments, if you have already made, will be refunded to you as per refund terms and conditions.

For all information regarding your placed order, please contact info@hannah-biz.si

What should I do if I do not receive an order confirmation email?

For all information regarding your placed order, please contact info@hannah-biz.si.

Where is the warehouse location?

Our warehouse is located in Ljubljana, and your order will be shipped from this warehouse.

I have problems with my delivery, what can I do?

For all information regarding your placed order, please contact info@hannah-biz.si

Payments

What payment methods do you accept?

You can pay via direct bank transfer or credit card (MasterCard, Visa).

How do I get an invoice for my order?

For any order placed online, your invoice will be sent along with the parcel or send to you over e-mail.

Returns

I want to return the product. How do I do that?

Within 14 days of receiving the goods, notify the company at info@hannah-biz.si that you are withdrawing from the contract, without having to state the reason for withdrawal.

The consumer must return the goods to the company no later than 14 days after the notification of withdrawal from the contract. The consumer returns the goods to the address: Pharmahemp d.o.o., For: Hannah biz d.o.o., Cesta v Gorice 8, 1000 Ljubljana, Slovenia.

The only cost borne by the consumer in connection with the withdrawal is the direct cost of returning the goods (postage).

About Company

When did you start with Hannah biz brand?

Since 2005 Hannah biz is one of the leading producers of hemp products in Slovenia.

Through its operations, our hemp factory contributes to the implementation of sustainable management principles in Slovenia, providing its customers with organic products, manufactured in facilities using its own technology and coupling different branches of skills and knowledge in the field of hemp production. Our processing methods are consolidated in a system with the purpose of ensuring safe, high-quality and organic products.

Where is your company based?

Hannah biz is a dedicated company based in a Central region of Europe, Ljubljana, Slovenia.

How do you assure the quality and safety of your products?

Through its operations, Hannah biz hemp factory contributes to the implementation of sustainable management principles in Slovenia, providing its customers with organic products, manufactured in facilities using its own technology and coupling different branches of skills and knowledge in the field of hemp production. Our processing methods are consolidated in a system with the purpose of ensuring safe, high-quality and organic products. The same also applies to raw materials provided by our suppliers. Our hemp factory is a part of process certification methods for organic growing and processing of agricultural crops and foodstuffs, performed by the Institute for Inspection and certification at the University of Maribor (IKC UM). For several years, the hemp factory has been maintaining the standards which are uncompromisingly and firmly driving our mission and are upgraded through the inclusion in the official verification mechanism.